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The Missing Ingredient in McDonald’s Big Mac

How smart were THESE MBAs? The customer experience doesn’t end when your customer leaves your store. Or the drive thru..

The #1 Restaurant Choice for Baby Boomers Is….

Restaurants and Institutions has published a study on quick service/casual dining restaurants, comparing the dining habits of the baby boomers to the younger Gen Y’ers. Make A Guess…

Retailer Reports 30% Credit Card Declines and Bad Checks

Some of our merchants are membership-based and funds are either withdrawn from checking or a credit card automatically.
This afternoon I received a call from one of my best tenants, requesting a split rent payment schedule in January; the reason for his request is pretty clear with the headline above. Thinking there was a processing error, more

Nielsen’s Four Modes of Shopping

Consumers have a predisposition for a shopping pattern for each product considered for purchase, according to Nielsen. The general categories are “grab-’n’-go,” “open to influence by buzz,””seeking new tastes and new formats,” and “price-sensitive.” Retailers must know which products are characterized by each mode, and should merchandise accordingly. The following chart lists examples […]